Patient Relationship Boot Camp --
TIP TWO
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In Any Human Interaction...
We WANT respect
We NEED clear communication
We DESIRE meaningful relationships
In
the healthcare setting the same is true,
especially for patients..
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 Tip Two
Communication is SO important.
TREAT yourself to a better approach.
(From In a Blink by Dr. Michael Woods)
The TREAT approach offers a road map for determining the culturally appropriate manner in which to establish effective communication with sensitivity to the needs of your patient, particularly those in stress.
Touch-
Physical touch can have a calming and connecting effect on your patient. For example, place your hand on the patient's hand while discussing a diagnosis or treatment to enhance the effectiveness of your communication and increase the likelihood that your patient will comply with your recommendations.
Respect -
Respect your patients and show respect for their cultural beliefs about treatment and provider-patient interactions. For example, some cultures defer communication to the head of the family, so begin your communications there. Only through mutual respect can the provider-patient relationship work and an effective treatment be enacted.
Empathy -
Communicate empathy through the tone of your voice and your nonverbal actions. Offer a healthy dose of compassion and a genuine attempt at understanding when setting a treatment plan with the patient's cooperation. Ask about and consider the patient's feelings about the diagnosis.
Attention -
Pay attention, make appropriate eye contact and listen intently to ensure understanding and to build a productive, respectful provider-patient relationship.
Trust -
Trust is gained over time through authentic relationship behaviors. Spend time with your patients and relate to them on a personal level. Find a commonality. Respect them. Empathize with them. Build an authentic provider-patient relationship that will ensure effective communications. |
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Headquarters | 2555 Enterprise Rd. Ste. 8 | Clearwater, FL 33763-1104 |
888-752-6299
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