Patient Relationship Boot Camp -- INTRO and TIP ONE
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In Any Human Interaction...
We WANT respect
We NEED clear communication
We DESIRE meaningful relationships
In
the healthcare setting the same is true, especially for patients.
Over the coming weeks, PerforMax3 will be providing quick-tip solutions that you can put to use
immediately to enhance patient/provider communications and relationships.
This information comes
from several books published by Joint Commission Resources, authored by respected author and surgeon, Michael S Woods M.D.
We
are positive you will benefit from each
'TIP' in our Patient Relationship Boot Camp.
|
Tip One
Effective Patient
communication is possible!!!
Would you
like to communicate more effectively with patients?
Effective
patient-centered communication involves effort and patience in following these
distinct (yet almost simultaneous) steps:
The 3 A's of
effective patient-centered communication
(from
In a Blink by Dr. Michael Woods).
Awareness of the six communication
variables that influence the dynamics of communication are critical to establishing
effectiveness:
-
Culture/ethnic
background
-
Gender
bias
-
Personality/behavior
traits
-
Time/urgency
factors
-
Literacy
level
-
Socioeconomic
status
Assessment of how the communication
variables influence the individual in front of you and your provider-patient
relationship. Begin with learned generalities, then use specific questioning to
fine-tune your communication strategy for true effectiveness.
Adapting your communication style to the specific needs of your
patient will increase the likelihood of their understanding. Adapt to your
patient's needs based on your awareness-driven assessment within each specific situation. |
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Headquarters | 2555 Enterprise Rd. Ste. 8 | Clearwater, FL 33763-1104 |
888-752-6299
|
