Dr. Michael Woods - leadership expert, surgeon, author of In a Blink, Healing Words and The DEPO Principle and editor of Cultural Sensitivity for Healthcare Providers - is known for his work related to the power of apology and truth-telling in the aftermath of health care errors. Woods is a recognized authority and frequently invited speaker on provider-patient communication and relationships, patient satisfaction, and strategies to reduce medical malpractice.
Dr. Woods founded Civility Mutual® Educational Services, an organization dedicated to helping physicians and healthcare staff improve patient-provider communications, and thus raise the bar on health care quality, outcome, and patient safety. The business plan for Civility Mutual was runner-up at USC's Lloyd Grief Center for Entrepreneurial Studies, which was ranked number one in US Graduate Business Schools for Entrepreneurship by Entrepreneur Magazine in
2008.
Dr. Woods has an active speaking career; his clients include the Joint Commission, Department of Defense, U.S. Army Medical Command, American Society of Cataract and Refractive Surgery, and the New York Northern Metropolitan Hospital Association.
Dr. Woods is Chief Medical Officer and a practicing surgeon at Monadnock Community Hospital in Peterborough, NH. In previous work at CHRISTUS St. Vincent Medical Center in Santa Fe, NM, he designed and implemented an internet-based hand-off communication tool in accordance with The Joint Commission’s 2007 National Patient Safety Goals, developed a comprehensive hospital-wide Leadership and Service Excellence educational and training program, and spearheaded the revision of the hospital's informed consent process.
Dr. Woods holds a Masters of Medical Management from the University of Southern California, is a Fellow of the American College of Surgeons, a Member of the American College of Physician Executives, and a member of the Communications Advisory Panel of the Joint Commission's International Patient Safety Center.
Dr. Woods is Board Certified by the American Board of Surgery, and is a Fellow of the American College of Surgeons and a Member of the American College of Physician Executives. |
