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Based on Joint Commission Resources publications authored by Dr. Michael S. Woods
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 Healing Words...
The Power of Apology in Medicine
CME Credits: 5
It is time physicians and health care organizations recognize the importance of authenticity, honesty, transparency and effective communication in delivering care and maintaining the provider-patient relationship. It is important when establishing the relationship and critical when unexpected things happen.
There is near universal agreement among risk managers in the United States, Canada, the United Kingdom and Europe that up to 80% of malpractice claims are attributed to failures in communication and/or a lack of interpersonal skills, usually of the physician...
REVIEW OR DOWNLOAD ENTIRE SUMMARY AND 3-LESSON COURSE DESCRIPTION HERE...
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 In a Blink...
Awareness, Assessment, and Adapting to Patient Communication Needs
CME Credits: 4.5
Ineffective communication is widely acknowledged as the number one root cause of patient safety issues (sentinel events) and a major driver of malpractice claims....
...Fortunately, communication is a learned skill, and the most important step in improvement is a willingness of the individual or organization to commit to developing better communication skills through training.
REVIEW OR DOWNLOAD ENTIRE SUMMARY AND
4-LESSON COURSE DESCRIPTION HERE...
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The Cultural Competence in Health Series
Nine Courses for Competencies
in Nine Unique Cultures...
CME Credits: 9
This series of courses is appropriate for clinical and non-clinical staff and covers principles of culturally competent care for 9 unique cultures: African American, Anglo American, Asian, East Indian, Hispanic, Middle Eastern, Native American, Russian, and Southeast Asian.
Content is presented through a series of case studies,
through which your staff will learn to interpret cultural
patterns and perceptions of behaviors that can lead to
misunderstanding in the health care environment. Expert
advice and resources are available to help learners develop
their knowledge of cultural competence and take important
steps toward providing better patient care.
These lessons are based on
Caring for Patients from Different Cultures and Cultural Sensitivity: A Pocket Guide for Health Care Professionals by Geri-Ann Galanti, Ph.D.
REVIEW OR DOWNLOAD ENTIRE SUMMARY AND
COURSE OUTLINE HERE... |
These courses are now approved by AAFP for 18.5 CME credits. Call 1-888-752-6299 today for more information regarding online courseware for your facility or to arrange for a demonstration. Or email us at:
mail@performax3.com.
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